I have a very expensive KitchenAid Mixer that leaks a few ml's of oil into the bowl between use and while mixing. I've read on the net that they need to be used weekly which ours usually does but obviously some weeks it hasn't.
Why is this not stated in the instruction manual. I would have just turned it on and let it run everytime I walked past it...
My question is, now that it is leaking, will running it every day or so fix the problem or is it too far gone and will need a service?
Is it user serviceable? It's already been repaired for other problems in it's 2-3 year lifespan. I bought this for my wife because they last forever! Looks like forever isn't what it used to be.
My wife also wants the matching KitchenAid $350 toaster. After this experience I'd rather by her 15 x $20 toasters.
Can anyone restore my faith in this brand?
I am in the process of finding out more information for you.
I have never heard of oil leaks, and I can guarantee you I don't use mine every week.
I'll close this thread and get back to you when I have more information.
If you would like to PM me with your location details I will be able to be more helpful.
Here is some information for you:
It is recommended that you contact Customer Service Ph 1800 990 990 (that is if you are from Aus or New Zealand). If you from elsewhere in the world you should contact the Customer Service in your region. Details can be found on the KitchenAid website www.kitchenaid.com then select your country.
There are various reasons why this may happen, but without further information it is very difficult to give you an exact cause.
It may be serviceable depending on the exact problem but this will void the warranty if the machine is still under warranty.
If you have any more queries feel free to post here or contact me via PM.
I have read on the US website that mixers can leak oil from the beater shaft if the grease in the gears breaks down.
In order to fix this they recommend that you run the mixer and this will help stop the problem.
If it has gone too far, then you may need to have the machine put in for a service to get new grease packed back into the gears.
I have a KSM90 which is 5 years old and I have gone months without using it and it has never leaked.
I have the 4 slice toaster and oh my god it toasts perfectly. If it died, I would go out asap and buy another one, it toats that GREAT.
KA products are built to last and like all products/brands not everyone is perfect 100% of the time and issues do occur so please don't lose faith in the KA brand.....buy your wife the toaster she wants.
I have 4 stand mixers, a K5 Deluxe, toaster, blender and food pro and they are all wonderful machines which work well.
I did have a machine replaced under warranty due to the tilt head not locking in place but it wasn't leaking oil and KA were fantastic in processing the problem. I had a brand new machine in less than 24 hours after my initial contact.
They were very easy to deal with.
You must be a member to post in this forum